End-User License Agreement

This Agreement is a software license agreement that defines the scope of your right to access and use the Software. It works alongside, and does not replace, our Terms of Service and Privacy Policy.

• The Terms of Service govern the overall commercial relationship, including Subscriptions, billing, support, term, and dispute resolution.
• The Privacy Policy governs how personal data is collected, used, and protected.
• This Agreement governs the license grant, license restrictions, ownership, and related software-license terms.

If a provision of this Agreement conflicts with the Terms of Service on a commercial matter, the Terms of Service control. Otherwise, these documents are intended to be read together as one agreement.

Subject to your continued compliance with this Agreement and the Terms of Service, and during the term of a valid Subscription (or any free trial), Novex grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software solely:

• For your Organization’s internal business purposes
• Through the hosted interfaces and APIs we make available
• In accordance with the Documentation and the usage limits of your Subscription plan

This license is a right to access and use the hosted Software only. No copy of the Software is delivered to you, and you receive no ownership interest in the Software. All rights not expressly granted in this Agreement are reserved by Novex.

Current Subscription plans and pricing are published at /pricing.

Except as expressly permitted by this Agreement or applicable law, you will not, and will not permit any User or third party to:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Software, except to the extent applicable law expressly prohibits this restriction
• Copy, modify, translate, or create derivative works of the Software or Documentation
• Resell, sublicense, rent, lease, distribute, or otherwise commercially exploit the Software, or make it available to any third party, except for authorized Users acting on your behalf
• Use the Software to build, train, or support a competing product or service, or for competitive analysis or benchmarking with the intent of building a competing product
• Access or use the Software through automated means (bots, scrapers, crawlers), or scrape, harvest, or extract data from the Software, except through our public APIs in accordance with applicable rate limits
• Circumvent or attempt to circumvent any usage limits, access controls, security measures, or technical limitations of the Software
• Remove, obscure, or alter any proprietary notices, labels, or marks on or within the Software or Documentation
• Use the Software in violation of any applicable law or regulation, or to infringe the rights of any third party
• Attempt to gain unauthorized access to the Software, other accounts, or our infrastructure, or probe, scan, or test its vulnerability except as expressly authorized

Any use of the Software outside the scope of the license granted in this Agreement is a material breach and may result in suspension or termination of your license.

The Software, including all software, source code, designs, text, graphics, logos, trademarks, and Documentation, is owned by Novex or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws.

This Agreement grants you a limited license to access and use the Software and does not transfer any ownership rights to you. No rights are granted by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Novex.

“Get Repair,” the Get Repair logo, and “Novex Solutions” are trademarks of Novex Solutions LLC. You may not use them without our prior written consent, except to identify your authorized use of the Software.

If you provide feedback, suggestions, or ideas about the Software, you grant Novex a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

The Software incorporates or interoperates with third-party software, services, and components (for example, payment processing via Square and transactional email via Resend). Such third-party components may be subject to their own license terms, which apply to your use of those components.

Your use of integrated third-party services is governed by the respective providers’ terms. Novex is not responsible for third-party components or services and disclaims all liability arising from them to the maximum extent permitted by law.

Because the Software is hosted, Novex may deploy updates, enhancements, bug fixes, and modifications to the Software at any time. Such updates are provided under this Agreement unless accompanied by separate terms.

We may add, modify, or remove features at our discretion. We will not make material reductions in core functionality during a paid Subscription term without providing reasonable notice and, where appropriate, a pro-rated refund of unused fees, consistent with the Terms of Service.

As between you and Novex, your Organization owns all Customer Data. You grant Novex a limited, worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Customer Data solely to provide and improve the Software.

The collection, use, processing, retention, export, and deletion of Customer Data, and the parties’ respective responsibilities, are governed by our Terms of Service and Privacy Policy, which are incorporated by reference.

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOVEX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE.

YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CRITICAL DATA.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• IN NO EVENT WILL NOVEX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• NOVEX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE AMOUNT YOU PAID TO NOVEX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so some of the above may not apply to you. In such cases, our liability is limited to the maximum extent permitted by law.

For questions about this Agreement:

• Legal: legal@getrepair.co
• Privacy: privacy@getrepair.co
• Support: support@getrepair.co
• Mail: Novex Solutions LLC, 1111B S Governors Ave STE 26220, Dover, DE 19904