Repair-shop software, in plain English.

Audit Log

A timestamped, immutable record of every important action taken in the system — who did what, to which record, when.

CFD(Customer-Facing Display)

A second screen at the POS that faces the customer — showing cart contents, total, and prompts for tip, signature, or feedback.

COGS(Cost of Goods Sold)

The direct cost of the parts and materials you sold — the foundation for calculating gross margin on a repair.

Cost Layer

A specific batch of stock with its own purchase cost — the unit FIFO and LIFO costing methods use to track per-sale margin.

Custom Domain

A subdomain or full domain you own (e.g. repairs.yourshop.com) pointed at a hosted service so customers see your brand, not the vendor's.

Customer Portal

A self-serve web area where customers track repair status, approve estimates, and view invoices without calling the shop.

Estimate

A formal price quote for a proposed repair, sent to the customer for approval before work begins.

FIFO Inventory(FIFO)

First-In, First-Out: an inventory costing method that values the parts you sell at the cost of the oldest lot still in stock.

IMEI(International Mobile Equipment Identity)

A 15-digit serial number unique to every mobile phone — used to track devices through a repair workflow and verify warranty.

Intake Form

A web form customers fill out to submit a repair request — capturing device, issue, photos, and contact info before they show up.

Kanban View

A board layout where tickets are arranged in columns by status, letting techs and managers see workflow at a glance and drag tickets between states.

Magic Link

A one-time URL emailed or texted to a user that logs them in without a password. Used heavily in customer portals.

Multi-Tenancy

A software architecture where one system instance serves multiple isolated organizations (tenants), each seeing only their own data.

Point of Sale(POS)

The system that processes transactions at checkout — including payment, tax, receipt, and inventory deduction.

RBAC(Role-Based Access Control)

A security model where what each user can see or do is determined by their role (e.g. Tech, Front Desk, Owner) rather than per-user toggles.

Repair Ticket

A digital work order that tracks one customer's device or batch of devices through diagnosis, repair, and pickup.

SMTP(Simple Mail Transfer Protocol)

The protocol for sending email. In a repair-shop context, "your own SMTP" means estimates and invoices send from your address, not the vendor's.

Status Pill

A small, colored, often pill-shaped UI element that communicates ticket state at a glance — like Awaiting Parts, In Progress, Ready for Pickup.

Trade-In(Buyback)

A workflow where the shop buys a used device from a customer, grades it, and either resells it or recycles it for parts.