Customer Portal

Where is my phone? Now they look it up themselves.

Resend EmailCustomersEstimatesInvoices

Customers click a magic link from any email or SMS and land in their own portal. They see ticket status, approve estimates, pay invoices, check store-credit balances and see the devices you've worked on for them. It's white-labeled with your logo and runs at portal.yourshop.com. The result: fewer 'what's the status?' calls and a customer who feels in control.

White-label

repairs.youshop.com/portal/ticket/RPR-2847

Your Shop Repairs

Hi, Sarah · Logged in via magic link

RPR-2847In repair

iPhone 14 Pro

Screen replacement · Deep Purple

Progress

Received

Diagnosed

In repair

Ready

Estimate ready for your approval

$185.00

What you actually get

Capabilities

Magic-link login — no password, no app
Live ticket status with timeline
Estimates, invoices and store credits, all in one view
Customer assets — devices you have on file
White-label branding (logo + accent color)
Custom subdomain (portal.yourshop.com)

How it fits

In context with the rest of Customer Experience.

Customers

Customer Portal

Leads

Email Notifications

Goes well with these.

Customers

Profiles, devices owned, notifications, history.

Online Intake Form

Your intake form. Your domain. Your brand.

Email Notifications

Status updates, invoices and reports — from your domain.

Inventory

Online Intake Form

See it on your own tickets in 10 minutes.

Free migration. Real human helps you import. Month-to-month after.

Start free — no card

Or watch the 12-second tour

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