One platform for whatever lands on your bench.
Drones, game consoles, smart watches, headphones, e-readers — if it ships with a serial number, our ticketing handles it. Built for shops that don't fit one neat vertical.
What you get out of the box
Flexible device data model
Custom device types per org. Drone with battery swap? Game console with HDMI port replacement? Smart watch screen? Define the fields you need, none of the ones you don't.
Multi-language intake form
8 UI languages on the intake form. Customers fill out the form in the language they're comfortable with; the ticket arrives in your shop's working language.
Per-device-type pricing matrices
Build pricing matrices per device class. Drone propeller swap: flat $25. Game console HDMI port: $89 + parts. Headphone earcup replacement: $40. Auto-fill the estimate.
Photo + video diagnostics
Higher-resolution photo uploads and short video attachments for hardware diagnosis. Useful when you need to show the customer the actual fault before they approve.
Customer portal, every plan
Magic-link status, approvals, history. Works for one-off device drop-offs and for the customer who brings in a different gadget every two months.
Why us
Why mixed-electronics shops pick us
You don't fit the phone-only or computer-only mold, and the franchise platforms want you to pick a lane. We let you run all of it through one ticketing system, with flexible device types and pricing matrices that don't force every drop-off into a phone-shaped box.
Frequently asked
Can I add custom device types?
Yes. Define a device type once (e.g. "Drone — DJI Mavic"), set the fields you want to capture at intake (battery serial, controller firmware, etc.), and it appears in the intake dropdown.
Do you support repair workflows for game consoles?
Yes. Console-specific fields (HDMI port type, controller pairing, firmware version) can be added as custom fields. Most shops use a single "Game Console" device type and capture the model in a free-text field.
How do I handle warranty claims through manufacturers?
A ticket can be flagged as "Sent to Manufacturer" with a custom status. The customer portal shows that state; the ticket sits open until the manufacturer ships back. Time-in-state tracking helps you spot when a warranty claim is dragging.
Can the customer portal be translated?
Yes — the same 8 languages as the intake form. The customer's language preference is captured at intake and the portal renders in their language.
What if I do a mix of repair and resale?
Square handles your retail catalog (accessories, refurbished devices). Get Repair handles tickets and parts. Both sides share a single customer record so you know which buyer also brought in a device three months ago.
See it on your own tickets in 10 minutes.
Free migration. Real human helps you import. Month-to-month after.