Customer Portal
TL;DR
A self-serve web area where customers track repair status, approve estimates, and view invoices without calling the shop.
A customer portal in a repair-shop context is a magic-link or password-protected web view that gives the device owner a window into their own ticket(s). It typically shows status, estimated completion, line items, photos taken at intake, and historical repairs.
A good portal reduces inbound "is it ready?" calls by 30–60% and shifts estimate approvals from voicemail tag to a single tap.
Get Repair includes the customer portal on every plan. Many competitors gate it behind a higher tier.
Quick answers
Does the customer need an account?
Not in modern systems. Magic-link access — the shop sends a unique URL via email, the customer clicks, and they're authenticated. No password to forget.
Can customers approve estimates through the portal?
Yes. The customer reviews the line items, taps approve, and the ticket status flips to In Progress on the shop side. The approval timestamp and IP are logged for the audit trail.
Related
Repair Ticket
A digital work order that tracks one customer's device or batch of devices through diagnosis, repair, and pickup.
Estimate
A formal price quote for a proposed repair, sent to the customer for approval before work begins.
Magic Link
A one-time URL emailed or texted to a user that logs them in without a password. Used heavily in customer portals.