Intake Form
TL;DR
A web form customers fill out to submit a repair request — capturing device, issue, photos, and contact info before they show up.
An intake form (also called a "repair request form" or "online quote form") lets customers describe what's broken before they walk in or call. The shop receives the submission as a draft ticket, can quote it via email, and the customer arrives with everything pre-recorded.
A good intake form lives on the shop's own domain (e.g. repairs.yourshop.com) — not a third-party widget. This protects brand consistency and SEO, and signals legitimacy to customers.
Get Repair's intake form supports custom domains, conditional fields by device type, photo uploads, and auto-conversion to a ticket on submit.
Quick answers
Why does the intake form domain matter?
Customers are wary of third-party brands taking their information. A form on repairs.yourshop.com signals legitimacy, builds your shop's SEO, and removes the visual handoff that makes a hosted form feel like an outsourced experience.
Can intake forms be embedded in my existing website?
Yes — but the better pattern is a dedicated subdomain. Embeds break on theme updates; subdomains are stable, indexable, and don't depend on your CMS.
Related
Custom Domain
A subdomain or full domain you own (e.g. repairs.yourshop.com) pointed at a hosted service so customers see your brand, not the vendor's.
Repair Ticket
A digital work order that tracks one customer's device or batch of devices through diagnosis, repair, and pickup.
Estimate
A formal price quote for a proposed repair, sent to the customer for approval before work begins.