Status Pill
TL;DR
A small, colored, often pill-shaped UI element that communicates ticket state at a glance — like Awaiting Parts, In Progress, Ready for Pickup.
A status pill is the visual primitive that tells you, in 200ms of scanning a list of tickets, what state each one is in. The shape (rounded "pill"), color (amber for waiting, green for done), and the presence of a leading dot together encode meaning faster than text alone.
Good status pills follow a small vocabulary — usually 4–7 states. Too few and important distinctions get lost (e.g. "waiting on customer" vs "waiting on parts"); too many and the team stops trusting the labels.
Get Repair's default vocabulary: Awaiting Parts, In Progress, Awaiting Approval, Ready for Pickup, Picked Up, Cancelled. Custom states are supported per org.
Quick answers
Can I customize status pill labels and colors?
Yes — at the org level. Most shops stick with the defaults because they're tuned for a glance, but multi-location franchises sometimes need specific labels (e.g. "Sent to Manufacturer") that the default vocabulary doesn't cover.
Why a pill shape specifically?
Pills (rounded rectangles) are visually distinct from buttons, badges, and text — they signal 'this is metadata, not an action.' The brain learns the pattern quickly and starts processing pill-shaped elements as status without conscious effort.