SMTP(Simple Mail Transfer Protocol)
TL;DR
The protocol for sending email. In a repair-shop context, "your own SMTP" means estimates and invoices send from your address, not the vendor's.
SMTP (Simple Mail Transfer Protocol) is the standard for outbound email. When a repair shop sends an invoice or estimate, that email leaves via an SMTP server. The "from" address and the actual sending server can be configured separately — and that configuration determines deliverability, sender reputation, and brand trust.
Default-vendor SMTP means emails go out from a shared `noreply@<vendor>.com` address. Customers see the vendor's brand; replies go to the vendor or to a forwarding address. Domain-owned SMTP means emails go from `billing@yourshop.com`, your domain handles the reputation, and replies come straight to you.
Get Repair supports per-store SMTP configuration: each location can send from its own domain with its own SPF/DKIM/DMARC records, isolating deliverability between locations.
Quick answers
What's SPF/DKIM/DMARC?
Three email authentication mechanisms. SPF lists which servers may send for your domain; DKIM cryptographically signs each message; DMARC tells receivers what to do if SPF/DKIM fail. All three need DNS records on your domain. Our setup guide covers each.
Can I use my existing email provider (Gmail, Microsoft 365)?
Yes — for transactional mail (invoices, estimates), Get Repair can relay via your Gmail/Microsoft 365 SMTP. For volume sending, we recommend Resend, SendGrid, or Postmark.